Managed Services for the dataglobal solution

Less time and effort involved. Lower costs. Greater security

Managed Services - Software und Betrieb von dataglobal

Why choose Managed Services from dataglobal?

Agreement of fixed SLAs
Operational security without needing your own staff
Planning certainty if you are expanding
Planning certainty for leave, illness and/or staff fluctuation
Focus on your core business
No added costs for qualification and training
Qualified, motivated staff with more than 10 years’ experience in IT service provision
ITIL V3 certification
Flexibility on site and in remote operation
A comprehensive service package for running high-availability environments
24/7 on-call service (call acceptance)
Communication within a network of contact partners in the client’s departments and representatives of other service providers

Implementation

Operation

Third-Level Support (daily operation by the customer, dataglobal as an additional support level)
Support on site or via remote access
Standard operation 8 am – 5 pm, Monday-Friday
Standard operation + standby service outside standard operation hours with 24/7 call acceptance
Pre-planned on-site visits per agreement
Options range from individual support to the entire operation
Price calculated according to managed services or time and material
Services:
- Reporting (daily, weekly, monthly)
- Producing/updating documentation
- Identifying and implementing potential for optimization
- Updates

Planning

Analysis of existing environment (assessment) (hardware/software/organization)
Documentation of technology environment
Specification of organization model
Definition of communication model
Description of processes
Production of planning documents (target configuration, project/resources planning)
Profitability analysis
Creation of clearly documented environment (already requested)
Full consultation or only for selected areas

Introduction

Specification of scope of services
Agreement of framework conditions
Installation/installation support
Establishment of processes (ITIL management, communication and technology)
Implementation of the pilot project
Takeover of the environment (modular takeover also possible)
Implementation (at least 4 years for managed service)
Coaching/training
Success monitoring (documents/checklists)
Full consultation or only for selected areas

Return

Clearly documented environment, incl. processes, scripts, tools, etc.
Defined return or extension
Return of the operation as a transition project (time schedule, objectives, transfer protocol)
Coaching/training of customer’s staff
dataglobal remains the contact partner for an agreed period following transfer
As an option, we offer seamless transition to a third-level support agreement
Full return, or return in selected areas by dataglobal possible

Managed services for dataglobal solutions – six good reasons

Top Service aus einer Hand

Unser Expertenteam bündelt die Erfahrung aus vielen hundert Installationen. Wir kennen die Software aus erster Hand und haben direkten Zugriff auf die Entwicklungsteams. Damit können wir Ihre Anwender und IT-Experten optimal betreuen und unterstützen.

Erstklassiges Know-How und skalierbare Ressourcen

We are not only very familiar with our product range, but also with the surrounding source systems and infrastructure. Our staff have a high level of experience in computer center operation and application support and are certified in this field. When changes are made in your team, we pick up important know-how components.

Garantierte Compliance und Qualität

We have detailed knowledge of the compliance standards that have to be met when operating archive solutions. With our support, you will always be up to date with the latest technology and legal requirements. We guarantee consistently high quality, with a defined service level.

Sicherheit und höchste Verfügbarkeit

For us, the availability and security of your archive platform, applications and data has top priority. Our tried and tested operating processes, which are documented in detail, are fully ITIL-compliant and supplement the first-class know-how of our staff.

Stabile und transparente Kosten

For example, when we take over the operation of your archive platform as a managed service, fixed costs for your own staff and training become variable costs. You are not confronted with unexpected costs for training or external resources needed at short notice.

Mehr Zeit für strategische Ausrichtung

We take over responsibility for time-consuming routine tasks that burden your IT team, freeing you up for other important work, such as the development of your services, innovation through new technologies or strategic IT alignment.